Question 1

Where can I book my inspection visit?

Accepted Answer

As you wish! You can visit us at Sylndr Hub, or we can come to you at a place of your choosing.

Question 2

Can I cancel or reschedule my car’s inspection to another date?

Accepted Answer

If the timing is not suitable, feel free to reach out to our customer support team and reschedule your appointment or cancel it. Please call 17188, and our customer support team will be more than happy to help.

Question 3

Who is going to inspect my car?

Accepted Answer

Our own team of Sylndr Technical Experts will be performing the inspection. Our team consists of experienced automotive engineers using the most updated technology and instruments to build our detailed inspection report.

Question 4

What will be checked during my car’s inspection?

Accepted Answer

We perform a detailed assessment covering more than 200 points, including the car’s exterior, interior, and reliability. Following the inspection, our Sylndr Technical Experts perform a test drive to help assess the car's condition, in addition to taking photos of the car and license.

Question 5

How soon will I get the payment?

Accepted Answer

Instantly, after you sign the contract, you get the cheque or the amount transferred to your bank account.
For cheques, after presenting the cheque to your bank, normally it takes one to three working days for the money to reach the account (one day at the same bank, three days different banks).
For online transfers, the money reaches your account within one business day.

Question 6

What payment methods are available at Sylndr?

Accepted Answer

Bank Draft cheque, Normal cheque, or digital transfer to your bank account. We want to make sure to provide the most convenient method of payment.

Question 7

How long will it take for the payment to be transferred to my account?

Accepted Answer

For online transfers, the money reaches your account within one business day.

Question 8

Will the payment be made before or after the car is picked up by Sylndr?

Accepted Answer

The payment is made upon contract signature, but before going to the Public Notary to transfer ownership.

Question 9

What do I need to bring with me when I drop off my car?

Accepted Answer

We need the below requirements to be available during the car drop-off:
1) Car keys, including spare key(s)
2) Original license and POA, if available
3) Original car warranty and maintenance receipts, if available 
4) Safety accessories, if available

Question 10

How long will it take for the ownership to be transferred from my name?

Accepted Answer

We facilitate the process of ownership transfer through the Notary; our transaction team will make sure you have a smooth and hassle-free process to finalize the purchase process.

Question 11

When do I need to hand over the car?

Accepted Answer

Once you have signed Sylndr’s purchase contract and have received the full payment for your car.

Question 12

How can I contact Sylndr for any post-sale queries?

Accepted Answer

Please feel free to reach out to our customer support team on 17188, we are more than happy to answer all your inquiries.

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