Privacy Policy


    Welcome to Sylndr’s Privacy Policy (the “Privacy Policy”).

    Sylndr Egypt (“we”, “Sylndr”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy governs the way in which we process, control and store any personal information that you provide to us and tell you about your privacy rights in accordance with the Egyptian privacy laws.

    By visiting our website, mobile application or any other online properties operated by Sylndr (collectively referred to as the “Website”), submitting information, and/or using our services, you acknowledge that you accept and explicitly consent to the terms and conditions outlined under this Privacy Policy. You further consent to the collecting, using, storing and the processing of your personal data for the purposes outlined under this Privacy Policy. You should review this Privacy Policy when you use the Website to ensure your approval of its terms. Reference to “your” or “you” includes anyone who accesses and uses the Website and/or services. If you do not agree on this Privacy Policy, please do not use this Website.

What is the Purpose of this Privacy Policy and Why We Collect and Process Your Personal Data?

    The purpose of this Privacy Policy is to outline how we handle, collect, use, disclose or process your personal data. We collect and process your personal data for the main purpose of providing you with a better experience, manage your account, and to continuously improve our Website. Collecting and processing your personal data will also allow us to provide you with access to the particular parts of the Website relevant to you and allow us to supply the services you require.

Who Can Amend this Privacy Policy?

    We reserve the right to what-are-personal-data-answer1amend or update this Privacy Policy, at any time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this Privacy Policy periodically for changes. If we make any material changes to this Privacy Policy, we will post the changes on the Website, you can find it here Privacy Policy . Please review the changes carefully. Your continuous use of the Website or our services will constitute as a consent of the updated or amended version of this Privacy Policy.

What are the personal data we collect from You?

    We collect the personal data that you provide to us, (which includes for example, your name; mobile number; personal ID; address; email address; financial data, including, bank account and payment card details; any documentation required to evidence the activities you undertake). We also collect the following data:

  • Technical Data: which includes information such as your IP Address, your login data, browser version and type, your search history, time zone setting and location, how long you spend on each page and other diagnostic data.
  • Device Data: includes the number of times your device used to access our services, its year of manufacture, the type of mobile network you are using.
  • Usage Data: which includes:
    • Records of successful and unsuccessful login attempts;
    • date and time of your visit to the Website;
    • the type of cars, or years of manufacture you search for in your search history;
    • duration of your visit on the Website;
    • the platforms from which you accessed the Website.
  • Profile Data: which includes your username and password, your interests, activities, posts, requests, preferences, feedback and survey responses.
  • Marketing and Communications Data: which includes your preferences in receiving marketing communication from us and third parties and your communication preferences.

Personal Data we Don’t Collect about you:

    This Website is not intended for children under the age of (18) (or the equivalent legal age of your country of residence) and we do not knowingly collect data relating to anyone under (18). If you are under the age of (18) then, by agreeing to this Privacy Policy, you acknowledge and agree that your parent or legal guardian has read and consented to this Privacy Policy on your behalf. If we seek your consent to process your personal data for a specific purpose in accordance with this Privacy Policy, consent must be granted on your behalf by your parent or legal guardian.

How Long Are We Allowed to Retain, Process or Collect Your Personal Data?

    Sylndr will retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Is Sylndr Allowed to Disclose your Personal Data?

    We will not disclose any of your personal data unless in good faith with the belief that such action is necessary for complying with any applicable law, legal obligation, or a court order and protecting and defending the rights of Sylndr.

Who Do We Share Your Personal Data With?

Law enforcement authorities, regulators and other relevant third parties to comply with any legal or regulatory requirements
  • Transactions involving third parties
  • Third Party Service Providers: We use third party service providers to help us deliver certain aspect of our services, such as, cloud storage facilities, shipping, or payment service providers. Service providers may be located inside or outside of Egypt. In the event that the third-party service providers are located outside of Egypt, we ensure that they undertake appropriate safeguards and offer adequate protection levels and controls for personal data as those stipulated under the Egyptian data protection laws.
  • Corporate Affiliates: We may share your personal data to other Sylndr group companies and affiliates of Sylndr, located whether inside or outside Egypt, while honoring any restrictions imposed under the law when doing a transfer of personal data outside Egypt. Such affiliates provide aid in the operation services, customer support, fraud detection mechanisms and marketing. Any sharing of personal data with our subsidiaries and/or affiliates will be subject to applicable legal safeguards or to a data transfer agreement which clearly defines the obligations of the parties and ensures appropriate technical and organisational measures to protect your data.
  • Third party advertisers and data analytics providers: We may use the third-party advertising companies and data analytics providers, in order to improve the services provided to you, and to help us analyse how people are using our Website. We share your information with them in non-identifiable form for monitoring and reporting the effectiveness of the campaign delivery to our business partners and for internal business analysis. We may share your contact information in identifiable form with third-party service providers for the purposes of facilitating our marketing communications to you. Third-party service providers shall only process your information on behalf and for the benefit of Sylndr and in accordance with our instructions.
  • Business Transfers: If a change happens to Sylndr’s business, whether merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

What are the Security Measures We Apply to Keep your Data Safe?

    Sylndr uses administrative, technical and physical security measures to help protect your personal data. Despite taking the reasonable steps to offer the best security measures for your personal data, however, the security of the internet cannot be guaranteed.

    We put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator in case of the occurrence of breaches.

    If at any time you would like to have knowledge of, review, access, obtain, rectify, update, erase, edit, add to your personal data or rescind your consent concerning the retention or the processing of your personal data that is in our possession, please contact us at Help&Support.

Where Does Sylndr Store Your Data?

    The data Sylndr collects and processes about you in accordance with this Privacy Policy may be stored and processed inside in addition to outside Egypt in secure servers.

Tracking and Cookies Data

Sylndr uses cookies, pixels, and similar tracking technologies to track the activity and store certain data across different devices. This provides us with better understanding of your interests and preferences, to be able to provide you with a better experience. We use cookies for the purposes of:

  • Recognizing your logging in on our Website

  • Storing your credentials every time you access your account

  • Memorizing your preferences from the stored activities, which helps us to provide you with related based-ads

  • Preventing fraud through our services

  • Memorizing your preferences from the stored activities, which helps us to provide you with related based-ads

  • Helps our administration to improve our services

    ويمكن أن تشمل تكنولوجيات التتبع أجهزة الإرشاد والعلامات والنصوص لتتبع البيانات ولتحسين خدماتنا.

    Tracking technologies may include beacons, tags and scripts to track the data and to improve our services.

    We use both “session” and “persistent” cookies. Session cookies are deleted once you close your web browser, whereas persistent cookies remain on your device when you go offline.

What Are Your Obligations?

In order to minimize any risks or breach to your personal data, please make sure to:

  • Choose your password carefully using as much as possible unique numbers, letters and characters

  • Do not share your password or/and username with anyone

  • Try updating your password from time to time.

    You further agree and acknowledge that while providing your information on the Website you will not host, display, upload, modify, publish, transmit, update or share any information that belongs to another person and to which you do not have any right to.

Limitation of Liability

    By agreeing to this Privacy Policy, you agree that Sylndr, except for cases of fraud or gross negligence, in no event shall be liable for any indirect, special, consequential, or exemplary damages arising out of or in connection with this Privacy Policy, whether arising in contract, tort, or otherwise.

Governing Law and Dispute Settlement

    This Privacy Policy shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.

    The Egyptian courts shall have exclusive jurisdiction to settle any dispute, controversy or claim arising out of or in connection with this Privacy Policy, including but not limited to, the interpretation, execution, performance, effect, or validity of this Privacy Policy.

Links To Other Sites

    Sylndr may contain links for third party websites or service providers of interest. This includes, but not limited to, advertisements, external services, promotions, etc. Such third-party websites are not by any means connected to us. Any data you provide to these parties, are not covered by this Privacy Policy. Sylndr is not responsible for the content, security, or privacy practices employed by other websites. We encourage you to review the privacy policies posted on all websites you use/access.

Contact Details

    If you have further comments or questions regarding this Privacy Policy, please contact us at: Help&Support
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